support policy

Our support organization is part of a worldwide network of systems, services and passionate people designed to ensure that our customers receive the highest quality customer service and technical support. The following provides information on the many ways we are here to support you.

  • Support Policies : Covers such areas as support on older software, free installation support, global support, and cooperative agreements.
  • How Support Works: Instructions on what to do before you log a case, how to log and/or escalate a case, resolving your cases, and more.
  • Support Center Holidays: Observed holidays for regional support centers for your reference.