According to MNJ, the goal of Change Management is to ensure that standardized
methods and procedures are used for efficient and prompt handling of all
Changes, in order to minimize the impact of any related Incidents upon service.
Over time, effective Change Management improves the reliability and
responsiveness of IT services and processes; leading to a higher turnaround of
changes and reduction of rework and duplicated effort.
Infra and Workflow Management
changes and reduction of rework and duplicated effort. the workflow automatically processing the request and progressing to
the next task or approval.
Figure 1: Example of automated Workflow Management
Service Level Management
- Workflow development is carried out via a graphical user interface, in which
tasks and approvals are dragged and dropped onto the Workflow screen, and
connected with linkages to define the Workflow
- In any Workflow template, sign-off can be requested from any number of
approvers, at any point in the Workflow
- Workflows are constructed by selecting from a palette of task and approval types
- Once Workflows have been created, they can be initiated as Requests by any
- Workflow Requests can also be initiated by authorized customers via the Web
- Color coding of tasks and approvals in an active Request is used to show how the
Request is progressing.
Service level commitments are monitored and enforced by Infra
Service Level Management
. Key stakeholders are notified of Requests
threatening to breach commitments, with color indicators apparent throughout
various request views to ensure the current compliance state of the Request is
understood. Service Level Agreements are applied at the Request level, while
Operational Level Agreements and Underpinning Contracts can be assigned to the
tasks and approvals that make up a request.
MNJ Software automates & accelerates the workflow & change management
processes. In fact, if desired, you can create workflows or custom escalation
rules, via a wizard so you can deal with the most complex escalation,
notification, & approval processes. Our solutions automatically verify, approve,
& archive change requests, requirements, & development projects so you don’t
have to. This means that you can get “any-time” updates. & since MNJ Software
can see all changes & workflow along the development lifecycle, you have the
visibility, enforceability, & traceability necessary for internal & external