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According to MNJ, the goal of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of any related Incidents upon service. Over time, effective Change Management improves the reliability and responsiveness of IT services and processes; leading to a higher turnaround of changes and reduction of rework and duplicated effort.

Infra and Workflow Management changes and reduction of rework and duplicated effort. the workflow automatically processing the request and progressing to the next task or approval.



Figure 1: Example of automated Workflow Management

Key features:

  • Workflow development is carried out via a graphical user interface, in which tasks and approvals are dragged and dropped onto the Workflow screen, and connected with linkages to define the Workflow
  • In any Workflow template, sign-off can be requested from any number of approvers, at any point in the Workflow
  • Workflows are constructed by selecting from a palette of task and approval types
  • Once Workflows have been created, they can be initiated as Requests by any authorized officer
  • Workflow Requests can also be initiated by authorized customers via the Web Portal
  • Color coding of tasks and approvals in an active Request is used to show how the Request is progressing.

Service Level Management

Service level commitments are monitored and enforced by Infra Service Level Management. Key stakeholders are notified of Requests threatening to breach commitments, with color indicators apparent throughout various request views to ensure the current compliance state of the Request is understood. Service Level Agreements are applied at the Request level, while Operational Level Agreements and Underpinning Contracts can be assigned to the tasks and approvals that make up a request.

 

MNJ Software automates & accelerates the workflow & change management processes. In fact, if desired, you can create workflows or custom escalation rules, via a wizard so you can deal with the most complex escalation, notification, & approval processes. Our solutions automatically verify, approve, & archive change requests, requirements, & development projects so you don’t have to. This means that you can get “any-time” updates. & since MNJ Software can see all changes & workflow along the development lifecycle, you have the visibility, enforceability, & traceability necessary for internal & external compliance.