Imagination leads Innovation
Submit RFP/RFQ/RFI
Schedule meeting
Request a Demo
mnjsoftware@gmail.com
SocialTwist Tell-a-Friend
  • No products in the cart.

ITSM HELP DESK SOLUTIONS

MNJ Service Manager is software for service desk and help desk management that quickly, efficiently handles change and incident management while integrating a broad range of ITSM capabilities, Big Data, and social collaboration to enable your workforce with connected intelligence.


INCIDENT MANAGEMENT

Improve your incident response plan by automating incident processes and communications to quickly understand and restore service operations and resolve IT issues.

KNOWLEDGE MANAGEMENT

Gather, analyze, store, and share knowledge and information for both the IT service desk and users. Provide feedback on articles, and full knowledge article approval workflows are built in.

SELF SERVICE

Let all users easily submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access.

Built to supercharge your IT help desk



ss

BEST PRACTICE ITSM WORKFLOWS

MNJ Service Desk provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.

ss

POWERFUL INTEGRATIONS WITH IT MANAGEMENT APPS

Streamline IT service management from request to resolution by seamlessly integrating various apps & assigned email addresses with ticket generation system.

ss

SMART AUTOMATION

Simplified vendor management. With all your vendors in one place, you’ll be impressed with the efficiency and business intelligence.

ss

DEPLOY ON CLOUD OR ON-PREMISES

Our Cloud, Your Cloud, Your Premises. Rent or Buy.

ss

CODELESS CUSTOMIZATIONS

Our successful ITSM solution implementation is achieved by customizing solutions to match enterprise practices.

ss

EXTENSIVE REPORTING CAPABILITIES

Smart reporting. Customers gain access to feature- and data-rich reporting that supports purposeful—and successful—decision-making.

ss

DATA ANALYTICS

Turn data into intelligent & actionable insights

ss

MOBILE ACCESS

Internal & External users can access all updates from their internet enabled mobile devices.


ITSM SAAS MODEL

  • Help Desk
  • $ 48
    monthly
  • Dashboards & Reporting
    Incident Management
    Knowledge Management
    Mobile
    Self Service
    Service Catalog
    Survey
    Voice Automation (optional add-on)
    Workflow Automation
     
     
     
     
     
     
     
     
     
     

  • SERVICE DESK
  • $ 86
    monthly
  • Dashboards & Reporting
    Incident Management
    Knowledge Management
    Mobile
    Self Service
    Service Catalog
    Survey
    Voice Automation (optional add-on)
    Workflow Automation
    Change Management
    CMDB
    Configuration Management
    Problem Management
    Service Level Management
     
     
     
     
     

  • SERVICE MANAGEMENT
  • $ 178
    monthly
  • Dashboards & Reporting
    Incident Management
    Knowledge Management
    Mobile
    Self Service
    Service Catalog
    Survey
    Voice Automation (optional add-on)
    Workflow Automation
    Change Management
    CMDB
    Configuration Management
    Problem Management
    Service Level Management
    Availability Management
    Event Management
    Financial Management
    Portfolio & Project Management
    Release Management

Custom Plan


Configure your own plan with a team of experts on your side



GET ONE MONTH FREE ON ANNUAL SUBSCRIPTIONS

Subscription is billed in USD (excl taxes) with no minimum term

ITIL-based features designed for your IT help desk



INCIDENT MANAGEMENT

Gain control of your help desk
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

PROBLEM MANAGEMENT

Go beyond firefighting
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

CHANGE MANAGEMENT

Manage changes with precision
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

SERVICE CATALOG

Optimize service delivery
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

CMDB

Get the bigger picture
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT Project Management

Deliver IT projects on time
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

REPORTS

Drive decisions with the right data.
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

Integrations

Collaborate with other IT systems
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!

Asset Management

Streamline asset management
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

Sign up for a no-risk 30 day free trial today!

NO CREDIT CARD REQUIRED. NO RISK OR OBLIGATION. CANCEL ANYTIME.

No Hidden Fees! No per-user fees! All plans come with unlimited staff account, 256-bit SSL security and realtime backup.
Access to features, no limitations during trial
Free import service even on trial period
Free setup service
Dedicated customer coach by phone, email or in-app messenger
Free, unlimited live training webinars for you and for your staff

We’re here to help you find a solution!


Request a No Obligation Quote

Our pricing model is simple and easy to understand.

 


Request an *Online or On-Site Demo

We are eager to show you our system in action.

Enhance your customer’s experience, empower staff and grow your business.


*The Demo is scheduled individually for each client and is provided using GoToMeeting platform.