technical support checklist

To expedite the resolution of your question and help you track it, please fill out this checklist before you call your technical support center.

Site ID (customer number):

Case number:


Support engineer:

Date case opened:

Date case closed:

MNJ product and version number, including maintenance release number:

Operating system type and version:

Front-end (client) product and version:

Client machine operating system type and version:

Description of the problem (including error numbers, error messages, circumstances in which problem occurred):


Other useful information (including copy of error logs, reproducible case, number of users on the system, average percent of CPU usage, any other pertinent details):