For customers who need a higher level of service
These options best suit
customers who need a higher level of service and commitment for business-critical
projects. They allow you to develop a closer partnership with MNJ Software. You can tailor
your support to get the mix of personalized support your project requires.
- Alliance Support
for SupportNow Enterprise Plan Customers
Direct Contact with a designated MNJ Software Alliance Engineer ensures faster resolution
to technical issues. This service also provides onsite visits for planning and review
of your project, system configuration and implementation plan reviews, recommendations
on software management, and regular phone consultations. You can also opt to have
your company's own, fully dedicated engineer.
- Alliance Dedicated
With an Alliance Engineer dedicated specifically to your company, you gain
all of the benefits described above but at a more concentrated level. You can name
up to eight support contacts to work with your Alliance Engineer on up to three
projects. You also receive four days of onsite visits per year for planning and
review of your projects as well as configuration and implementation plan reviews.
Privilege Support Engineers work in partnership with you, keeping you updated
on case status and providing fast resolutions. An annual review meeting, in addition
to monthly conference calls and case reports, helps ensure that our Support Engineers
fully understand the products you are using and how they are being implemented in
your projects. All of these activities help solidify the partnership and reflect
the importance MNJ Software attaches to the ongoing development of customer relationships.
Service Now Monitoring and Alerting
ServiceNow Monitoring and Alerting provides a turnkey option for monitoring and
alerting, problem resolution, proactive performanc management, and software infrastructure
will work behind the scenes to manage your software infrastructure precisely and
proactively, while providing savings in operational overhead. The ServiceNow Team provides guidance
and communicates all actions to you.
ADVANCED SERVICES *
New initiatives in your company may require you to either upgrade or replace your
current software and/or hardware infrastructure(s). Whether you are looking to deploy
to a new hardware platform or software architecture, let MNJ Software help. For migrations,
we can assist with setting up a test environment, planning the move to production,
installing the software and migrating your code. For upgrades, we can help configure
your software to take advantage of the latest version enhancements, perform the
upgrade itself, and/or tune your new environment.
Learn specific skills tailored to your individual situations from MNJ Software. This assistance
can be performed online or over the phone at your convenience. Personalized training
can include tutorials, tips, tricks, new feature overviews, performance and tuning
reviews, and coding techniques.
Plus Service Packs
Available for existing Support customers, SupportNow Plus Service Packs can be purchased
in blocks of 50 or 100 phone hours. The blocks are offered at a reduced cost compared
with hourly rates, and can be used for upgrade planning, performance and tuning,
backup strategies, installation and configuration assistance, script.stored procedure
coding and tools development.