Constantly changing customer demands, technological
innovation, convergence and competition are just some of the tests your products
must face. Arguably, the biggest burden to your bottom line is the Service Level
Agreement (SLA). You can't refuse to sign them when they are the industry norm.
So what can you do to ensure your SLA's are met?
MNJ Software Service Automation enables you to
meet SLA goals by discovering and resolving problems before they cause service disruptions.
By proactively monitoring systems deployed at customer sites and automating the
discovery diagnosis and resolution of problems at the symptom stage, MNJ Software ensures
system availability, improves service efficiency and customer satisfaction.
In short, here's how MNJ Software helps you ensure
maximum SLA compliance:
- Automating support processes -
MNJ Software helps you resolve problems faster by automating many of the tasks required
for diagnosis and resolutions of technical issues, , before customer disruptions
- Proactive monitoring - MNJ Software
monitors deployed systems 24X7 to discover potential issues and notifies your support
engineers so you can resolve problems at the symptom stage
- Preventive maintenance - MNJ Software
performs automated scheduled maintenance and upgrades to your assets at each customer
site, ensuring your systems are properly configured and minimizing potential problems
- Measure and report asset availability
- MNJ Software enables you to generate comprehensive reports about asset uptime,
problem and resolution time and more, so you can demonstrate compliance to your