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For customers using products and development tool products.
During development, you need a certain level of technical support. But you may not need the same level of support required in product or mission-critical environments. We offer SupportNow Incident, Developer and Enterprise Developer plans to fit your development needs. Specific features of these plans are highlighted in the table below:
  • Incident Plan : Provides case-based support during business hours. Optional software updates are available.
  • Developer Plan: Includes unlimited support cases during business hours and access to online support services. Optional software updates are available.
  • Enterprise Developer Plan: Provides Developer plan components plus priority response times and priority access to the Enterprise Technical Team, and proactive services such as account management and regular review meetings. This plan can also be enriched with personalized options.

  Enterprise
Developer
Developer Incident
Support Coverage      
Normal Business Hours
After-hours support option option option
Number of Contacts 2 2 NA
Number of Cases unlimited unlimited single or pack
Enterprise Support Team    
Response Time P1<30 min P1<4 hrs P1<4 hrs
Priority Case Escalation    
Online Support
Software Services      
New Version Releases option option option
Maintenance Releases priority
Personalized Support      
Account Management    
Review Meetings    
Alliance Support option    

Purchasing Support
If you are interested in purchasing a SupportNow Plan, you have several options: