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At MNJ Software, we understand that you need qualified, responsive and affordable help, and we're here to support you. Our Customer Support team consists of skilled technicians with a diverse set of skills that will resolve any issues you encounter with MNJ Software products. From our community forums, available 24 hours a day, to technical support, online reference material, a user knowledgebase and more; we're ready to support you quickly and effectively.

When you purchase MNJ Software, you'll have access to many of the resource tools we've created to help you leverage your investment. And, because you may want a greater level of service, MNJ Software offers two fee-based maintenance plans designed to provide you with the best support experience at a price you can afford: Enhanced Maintenance and Standard Maintenance. The fee for these support plans is equivalent to a small fraction of the cost of your software purchase. Your Account Manager will give you details.

Enhanced Maintenance Plan


MNJ Software's Enhanced Maintenance plan ensures that your business software stays current and your investment maximized. It provides all the features of our standard maintenance plan with a higher level of service and responsiveness. Here's what you get:

Software Updates

You'll automatically receive all major releases, minor updates and service packs for the product and any of the integrated options you have purchased.

Priority Toll-free Phone Support

You get as many technical support calls as you need each month with no restriction on the number of incidents or cases. You'll work with a dedicated team of support specialists that will provide you and your business with continuity of care. All phone support on the Enhanced Maintenance plan resides on a dedicated, toll-free line and receives priority handling over all other calls.

Remote Control Support

This popular technology allows our support specialists troubleshoot and often repair problems from their computers without ever personally visiting your site. While they briefly assume control of your computer via the Internet, you'll watch your support engineer navigate your system, find root causes of problems and fix them on the spot. Remote control support fixes problems fast and teaches you to how to troubleshoot and resolve issues quickly.

Online Support Incident Management

This support feature grants access to a Web-based customer support incident system where new cases can be initiated, tracked and updated as they are resolved. Have a complex problem? Our incident system will let you attach screenshots and upload documents to get it solved faster.

Easy Downloads of Software Documentation and Training Guides

Our documentation and training guides are available to you online whenever you need them. You can even download and print them free of charge. They're helpful tools for training new staff members or refreshing your own knowledge of the software.

Free Webinar Recordings and Product Demos Anytime

Use our product demos and webinar recordings to learn at your own pace. Learn about new software features and functions whenever it's convenient for you. Have new staff members train themselves. Our customers love the convenience of these resource tools.

Unlimited Email Support

We're available by email whenever you have questions that don't need an answer right away. Want to know how to pay multiple vendor invoices with a single check? Just ask and we'll get back to you within 48 hours.


Standard Maintenance Plan


If you want to keep your MNJ Software software current but only want a minimum level of service, then the Standard Maintenance plan might be for you. Here's what you get:

Software Updates

You'll automatically receive all major releases, minor updates and service packs for the product and any of the integrated options you have purchased.

Toll-free Phone Support

When you call technical support, you'll work with a dedicated team of support specialists that will provide you and your business with continuity of care. On the Standard Maintenance plan you pay a flat fee for each incident or case-this includes all calls needed to resolve a single problem. Phone support resides on a dedicated, toll-free line and receives first-come first-serve handling.

Easy Downloads of Software Documentation and Training Guides

Our documentation and training guides are online whenever you need them. Download and print them free of charge for personal and staff training.

Free Webinar Recordings and Product Demos Anytime

Use our product demos and webinar recordings to learn at your own pace. Learn about new software features and functions whenever it's convenient for you. Our customers love the convenience of these resource tools.

Unlimited Email Support

We're available by email whenever you have questions that don't need an answer right away. Want to know how to pay multiple vendor invoices with a single check? Just ask and we'll get back to you within 48 hours.

Priority toll-free phone support, online support incident management, and remote control support are not included at this level of support.


Self-Service Resources


If you choose not to purchase a maintenance plan, we'll provide you with many self-service resource tools to use anytime. Here's what you'll use for product support if you don't purchase a maintenance plan:

Membership to Our Community Forums

With your purchase of MNJ Software software you'll become a welcome member of our popular community forums. Here, you'll collaborate with other business users with questions, answers and ideas about product functions, software usage and even your business in general. MNJ Software support engineers often moderate these forums and you can participate whenever it's convenient for you.

Unlimited Access to Our Product Knowledgebase

The MNJ Software product knowledgebase is a great resource tool that will help you quickly find solutions to common problems. Having trouble connecting your new workstation to MNJ Software? Just type your error message into the knowledgebase and you'll find the steps you need to configure your workstation properly. Search hundreds of articles on topics important to you.

Online Suggestion Box

Have a suggestion for a new feature? Because many of our product improvements come from ideas we receive from customers, we've created a submission and tracking system for suggestions that's monitored closely by our product management group.

Shop MNJ Software Products Online

Browse our storefront and purchase software, accessories, and hard copies of documentation and training guides at your convenience.

MNJ Software - Fully integrated for maximum efficiency:

MNJ Software is a fully integrated solution that covers all aspects of your business, including, accounting, inventory control, sales, order entry, marketing, purchasing, e-commerce, point of sale, shipping and receiving, RMAs and more. The strength of the product lies in its non-modular design that enables you to enhance your business productivity significantly without ever having to purchase and integrate separate third party software applications. With MNJ Software, you get a powerful yet affordable 'all-in-one' small business management software solution right-out-of-the-box!