that our esteemed clients have shown tremendous faith in us by running their Core
Business on our applications. To give their management and end users excellent support
and pleasurable experience of using our software.
- We have a dedicated, full time, in house team of Product Experts at our head office
which takes care of this function.
- Our product experts are extensively trained on MNJ IS and they all have worked
as Implementation Consultants before being given this responsibility.
- Support team has dedicated infrastructure of servers and terminals where replica
of software implemented at client site are installed
- Backup from site is updated on regular interval at the support servers
- Support is provided over several media like Telephone, email, online chat, remote
login, site visit by local representative, site visit by expert etc
- To ensure prompt and courteous service an account manager is assigned to each of
- The account manager is responsible for overseeing all client related activities
from installation to customer support response time
- Our product experts establish excellent one-to-one relation with end users to increase
their comfort level
- End users are encouraged to ask any number of questions/raise any issue without
- Product Experts strive to provide immediate solution anytime and every time
- We have an in-house CRM solution to record all communication with user organizations
- Users can choose any media (see above) for communication; we consolidate all communication
from any user organisation in a single application and database to get complete
- We analyze all communications on monthly basis and take proactive measures to make
things better for end users
- MNJ presents a summary of all communication to user organisation on quarterly
basis for their benefit.