Imagination leads Innovation
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We understand that our esteemed clients have shown tremendous faith in us by running their Core Business on our applications. To give their management and end users excellent support and pleasurable experience of using our software.
  • We have a dedicated, full time, in house team of Product Experts at our head office which takes care of this function.
  • Our product experts are extensively trained on MNJ IS and they all have worked as Implementation Consultants before being given this responsibility.
  • Support team has dedicated infrastructure of servers and terminals where replica of software implemented at client site are installed
  • Backup from site is updated on regular interval at the support servers
  • Support is provided over several media like Telephone, email, online chat, remote login, site visit by local representative, site visit by expert etc
  • To ensure prompt and courteous service an account manager is assigned to each of User Organisation
  • The account manager is responsible for overseeing all client related activities from installation to customer support response time
  • Our product experts establish excellent one-to-one relation with end users to increase their comfort level
  • End users are encouraged to ask any number of questions/raise any issue without any hesitation
  • Product Experts strive to provide immediate solution anytime and every time
  • We have an in-house CRM solution to record all communication with user organizations
  • Users can choose any media (see above) for communication; we consolidate all communication from any user organisation in a single application and database to get complete picture
  • We analyze all communications on monthly basis and take proactive measures to make things better for end users
  • MNJ presents a summary of all communication to user organisation on quarterly basis for their benefit.