advantage database server support plans
Choose from our annual service contracts, per-incident support. From online tips to onsite consulting, eAnywhere provides the level of support that is right for you. These support plans do not apply to Advantage partners. Partners should contact their sales representative for more information.

 

Please note: All pricing information is in U.S. dollars ($). If you are based outside of the India, please contact your sales representative for local pricing.

Flat Fee Feature Comparison Chart
Plan
Price
Cases
Contacts
P1**
P2**
P3/P4**
Bronze
$1000.00
10
1
< 1 day*
< 1 day*
< 5 days*

Silver
$4000.00
Unlimited
2
< 4 hours
< 5 hours*
< 6 hours*

Gold
$8000.00
Unlimited
4
< 1 hour
< 2 hours*
< 6 hours*

Gold Plus
$15000.00
Unlimited
4
< 30 minutes
< 1 hours*
< 4 hours*


Per Incident Support
Plan
Price
Cases
Contacts
P1**
P2**
P3/P4**
Per Incident
$250.00
1
N/A
< 4 hours**
< 5 hours**
< 8 hours**

Per Incident
$2200.00
10
N/A
< 4 hours***
< 5 hours***
< 8 hours***

Business day support only

Customers will use its reasonable business judgment to categorize each support request associated with the Supported Programs as one of the following types of priorities:

Priority One ("P1"): The software is not operational and no workaround is possible, or a workaround exists but is unacceptable because of its impact on Customer’s business. Development or production is halted, or the problem is having a severe impact on Customer’s ability to continue development.

Priority Two ("P2"): The software is operational, but its functionality is seriously affected. There may be a workaround, but implementing the workaround is time consuming and will adversely affect Customer’s project.

Priority Three ("P3"): The software is useable, but development or production is impacted. Development/production can continue for a reasonable amount of time before the problem becomes critical. A workaround is available and acceptable.

Priority Four ("P4"): The software is useable, but Customer has a question or would like to submit an enhancement request.

Third Party Software

If you are using Advantage with a third party application, support for Advantage is provided through that application’s vendor. If you would like direct support from the Advantage Technical Support Team, a support contract must be purchased separately.

Purchase

To purchase a support contract, please contact Sales at sales representative